Terms and Conditions

Terms and Conditions for Freeingo Safari

1. Who we are

All Freeingo Safari tours and adventures are operated by Freeingo Safari Ltd., a company limited by shares registered and incorporated in the United Republic of Tanzania.

2. When the terms and conditions apply

These Terms and Conditions shall govern the relationship between the Client and Freeingo Safari Ltd. (further referred to as “the Company”) and apply in the following situations:

  • When you book a trip directly with us;
  • When you book a trip through our partners acting as our sales representatives.

When booking a trip with us directly or through one of our partners, both sides automatically agree to be bound by these Terms and Conditions.

Please note that these Terms and Conditions stipulate the rights and responsibilities that you have while booking and taking part in our tours in Tanzania.

3. Our warranties and representations

We warrant and represent that:

  • We have all the necessary licenses and permits to organize and run safaris and wildlife expeditions in the United Republic of Tanzania;
  • We possess relevant expertise and experience and have taken care of the travel arrangements for numerous visitors to Tanzania;
  • All our safari guides, driver-guides, and consultants have professional training in their respective fields;
  • All information that we use in marketing and advertising is true and correct. We do not exaggerate or misrepresent anything in the description of our products;
  • We are a tour operator, not a travel agency. No part of our adventures is handled by third parties with the exception of accommodation in certain hotels, which do not belong to our company, and domestic and international air travel services;
  • We also warrant and represent that your trip with Freeingo Safari will positively impact the developing communities of Tanzania.

Thus, not only are the salaries that we pay to our local employees above the market average, but we also actively support community development projects in Tanzania.

We are environmentally friendly and have strict “leave-no-trace” protocols to cultivate sustainable tourism in Tanzania and preserve its natural heritage for future generations.

4. Treatment of your personal information

We shall require certain personal information to take care of your expedition arrangements. Such information includes your full name, age, nationality, passport information, diet, and medical particulars.

Parts of this information will be made available to the administration of the Tanzania wildlife areas for the processing of entry permits and to the accommodation providers to make your stay comfortable.

5. Communications and correspondence

To avoid travel scams, ensure that all and any communications with us are carried out through the following channels:

  • Email: all emails in [Your Email Domain]
  • Phone and WhatsApp: all phone numbers published on the Freeingo Safari website
  • Other means of communication: online-chat on our website

As a result of our proactive policies in regards to safeguarding all of our communications, we have not had any cases of our company being impersonated or misrepresented by malevolent third parties for their own gain. However, caution is always advised.

If you believe that someone you are in touch with is not a legitimate representative of Freeingo Safari, please contact our founder at info@freeingosafaris.com


6. Booking and payment process

The booking process begins with your email or phone call to our offices. A personal travel consultant, whose responsibilities encompass all communications with you as well as planning and arranging all of the details of your tour, will be designated. Once all of the details have been agreed upon, an invoice will be issued enabling you to make a deposit confirming your booking.

Your adventure will be deemed confirmed once a deposit payment reaches our account, of which our designated travel consultant will inform you immediately. Depending on the type of your tour, the deadline for the deposit payment will be set by our consultant.

Full payment for your tour must be made 14 days before the scheduled commencement date unless otherwise agreed with our consultant in writing. In any case, all of our travel packages should be fully prepaid.

Timely payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which – in turn – tend to be fully prepaid in Tanzania. Failure to make timely payments without prior notification of – or arrangements with – our Company may result in our canceling your booking. Any deposit made may be forfeited according to our cancellation policies.

Please note that all transaction-related charges applicable to your payments must be covered by you. All banking commissions for both sender and receiver must be covered by you when using wire transfers. A 3.5% surcharge shall be applicable to all credit card payments.

If the deposit and final payments made to our accounts are for any reason incomplete, we shall charge you for the missing amount upon your arrival in Tanzania.

7. Participation of minors

  • One must be of legal age (18 years or older) to book a wildlife adventure with Freeingo Safari. Bookings for minors (those who have not attained that age) can only be made by their parents, guardians, or legal custodians. Those making the bookings for minors accept these Terms and Conditions on their behalf, including the assumption of risk and limitations of our liability;
  • Minors must be accompanied and supervised by an adult Client at all times. The Client shall be responsible for the Minor’s conduct and carry the liability for any damage that may result from said conduct. Though extra attention is always paid to children traveling with us, the Company provides neither child care nor chaperoning services;
  • All bookings made on behalf of a minor are subject to our approval. The accompanying adult will be solely responsible for securing the permits, approvals, and meeting other legal requirements that may be needed for a minor to travel to Tanzania. We shall not be liable for the failure to comply with any requirements that may prevent the minor’s entry into Tanzania.

8. Third-party bookings (tour leaders, travel agencies, and other travel professionals)

If you are a tour leader/travel agent/etc., making a booking on behalf of others, you will be deemed the contact person for every tour participant. In such a case, you will be responsible for:

  • Informing the other tour participants of these Terms and Conditions. If you consent to them, we will assume that you have secured the express consent of all tour participants to these Terms and Conditions and to the inclusions and exclusions of the tour package;
  • Completing the payments timely and accurately;
  • Passing all relevant information to the tour participants in a comprehensive and timely manner. If there are any agreed changes with regard to the dates or itinerary, you will be responsible for informing the tour participants and securing their consent;
  • Providing correct and accurate information about the tour participants in a comprehensive and timely manner. It is your responsibility to collect such information and ensure its correctness and accuracy. Under no circumstances will we be liable for any errors and omissions in such information.

If you cannot accept responsibility for the above-said, then every member of the group should communicate and book with us individually.

9. Prices

Once we confirm your booking, the price will not be changed, except for the unlikely case of the government of Tanzania increasing park fees, taxes, or other tourism-related payments. In such a case, a copy of the relevant public notice shall be made available to you immediately. Two options shall be available to you in case of a price increase:

  • To cancel your tour and receive a refund in accordance with our cancellation policies;
  • To agree to the change of price and pay the difference to us.

10. Changes to the itinerary

Changes by the Client

  • Any changes you make to your itinerary will be made free of charge if they do not result in extra costs for us. Any such costs must be covered by the Client;
  • If you decide to discontinue our tour after it starts, either voluntarily or involuntarily, you will be liable to cover any extra costs caused by your decision to leave the trip. Such costs may include but are not limited to covering transportation and accommodation expenses;
  • If you miss any tour service, sightseeing, or meal, or fail to use any other service acting on your own account, no refund will be provided.

Changes by the Company

  • While we do our best to ensure that your tour goes as planned, situations may arise (e.g. parts of the planned route becoming inaccessible due to poor weather conditions) requiring us to change your itinerary. Though rare, such cases are not to be ruled out and we shall endeavor to inform you of them promptly.

Changes because of third parties

  • The Company shall not be liable for any delay, disruption, damage, or loss outside of our reasonable control. These may include – but are not limited to – third-party actions, flight delays, and any events of a force majeure nature;
  • You or your insurance company will be liable to cover any expenses, such as extra accommodation and transportation expenses, caused by such change or disruption.

11. Changes to travel dates

If, after making the payments, you decide to change your travel dates, you must inform us of these changes no later than 60 days before the original starting date of your tour. Please bear in mind, that any new proposed dates must fall within one year of your original travel dates.

Also note that Tanzanian domestic carriers do not reschedule flights. Hotels and Lodges often apply penalties to booking date changes and may set higher prices on accommodation according to season and availability. In such cases, you will be required to cover the extra costs.

12. Cancellations

Cancellation by the Client

In case of cancellation, lodges and airlines charge penalty fees. To cover those penalties, the following cancellation fees are to be deducted from the deposit amount:

  • $100 per person deposit is non-refundable regardless of the date of cancellation, though transferable to any other dates;
  • 10% cancellation fee if canceled more than 90 days prior to arrival;
  • 25% cancellation fee if canceled 89 to 60 days prior to arrival;
  • 50% cancellation fee if canceled 59 to 45 days prior to arrival;
  • 100% cancellation fee if canceled less than 44 days prior to arrival.

Cancellation of a tour by the Client must be made in writing to our email [Your Cancellation Email Address]

The Client will be liable for any banking fees incurred during the process of returning the remaining funds.

Cancellation by the Company

In certain situations, such as default of the Client or force majeure events, we may have to cancel your tour. Should such a case arise, we shall inform you in writing immediately.

You will be entitled to a full refund of the funds received by us for your tour. No further compensation shall be payable.

13. Force majeure events

Force majeure events include – but are not limited to – natural disasters, wars, riots, civil strife, terrorist acts, epidemics, strikes, and other disruptions outside of our reasonable control.

Neither party shall be considered in breach of its obligations, or bear any responsibility to the other, in case of the occurrence of a force majeure event.

14. Travel insurance

Travel insurance is not included in the price of your safari and must be arranged separately. We highly recommend obtaining comprehensive travel insurance that covers trip cancellations, health, and medical emergencies, as well as other unexpected situations. You must provide proof of your travel insurance to our travel consultant before the commencement of your tour.

15. Health and fitness requirements

You are responsible for ensuring that you are in good health and fit to travel. If you have any pre-existing medical conditions, please inform us during the booking process.

We reserve the right to refuse participation in our tours to anyone who is deemed unfit to travel or poses a risk to the health and safety of themselves or others.

16. Complaints and disputes

If you have any complaints during your trip, please inform your tour guide or contact our offices immediately. We will do our best to resolve the issue promptly.

If the issue is not resolved to your satisfaction, you may submit a formal complaint in writing to our email [Your Complaints Email Address] within 30 days of the end of your tour. We will acknowledge your complaint within 7 days and provide a written response within 28 days.

17. Governing law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Tanzania.

18. Acceptance of these terms

By booking a tour with Freeingo Safari, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Freeingo Safari Ltd. +255 785 315 811 https://www.freeingosafaris.com/

Please note: These Terms and Conditions are subject to change without prior notice. The version applicable to your booking will be provided at the time of booking confirmation.